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all answers should be 1-2 paragraphs and include at least 1 citation

 

sources you can use:

 

1.          Charles R. McConnell, (2015) Umiker’s Management Skills for the New Health Care Supervisor, Sixth Edition. Jones & Bartlett Learning. ISBN: 9781449688851

 

2.          Anatomy of Care – Jones and Bartlett Learning 

 

 

YOUR ANSWERS ARE TO COME FROM ANY OF YOUR SOURCES NOT JUST THE TEXTBOOK! THE CHAPTERS ARE THERE TO HELP YOU INITIALLY WITH INFORMATION, NOT TO JUST CITE THE TEXTBOOK.   Questions which do not have at least one citation in the answer will get a (-2) per question. 

By the end of this Module, the students should be able to demonstrate the ability to bring together the information from Modules 1-6

PICK ONLY 10 QUESTIONS TO COMPLETE FOR THE EXAM!!!

STUDENT NAME:

 

 

 

Total Points

Points Lost

1

1a.  What are the differences between the power of personality and the power conferred by positional authority?  Be specific and give examples of each. (Chapter 2)

1b. Does the successful supervisor need one or the other or both? Explain why? (Chapter 2)

10

 

2

 Based on the Case: The Blindside, answer the following questions:

2a. Do you believe there is anything George can do about Charlie’s staff meeting behavior? If so, how should he proceed?

2b. Do you believe George should take up his concerns directly with Charlie? Why, or why not? (Chapter 21)

10

 

 

 

 

 

 

 

 

 

3

3A.Explain the difference between quid pro quo sexual harassment and a hostile work environment related to sexual harassment.

3B. Provide one example of potential quid pro quo sexual harassment and one example of a hostile work environment related to sexual harassment.

(Chapter 22)

10

 

4

4a. What is the potential hazard in a consensual intimate relationship between two employees? 

4b. What is the potential hazard in a consensual intimate relationship between an employee and supervisor? (Chapter 22)

10

 

5

Compare and contrast how bureaucratic managers are likely to make decisions from EACH of the following leadership styles: autocratic, consultative, or participative managers? (Chapter 33)

10

 

6

6a. In diagnosing a problem, why is it always necessary to be on guard against mistakenly labeling a problem symptom as the problem itself? 

6b. What is the difference between problem symptom and a problem?

6c. Give an example of a problem and its problem symptom.

(Chapter 33)

10

 

7

Based on the Case: The Long-Time Employee,(chapter 33) answer the following questions:

7a.  It is evident that you need to make a decision concerning Hilda and her apparent inability to keep up with the work. Identify three (3) alternatives that you believe might be possible.

7b. What information do you need to assemble in preparing to justify your decision and implement it?    

10

 

8

8a. What is the strongest force(s) acting to prevent us from improving our use of time?

8b. Why, and what can be done to improve the use of time for management? (Chapter 34)

10

 

9

What characteristics might be exhibited by a supervisor who continually seems to become caught up in people problems that should actually be addressed by others?  Chapter 34)

10

 

10

Based on the Case: Where does the time go?, (Chapter 34) answer the following questions:

10a. What mistakes did Kay make in her use of time by not planning and establishing priorities?

10b. In what ways could Kay have improved her use of time on the Monday described in the case? 

10

 

11

How has the recent years’ trend toward re-engineering, reorganizing, and the formation of health systems contributed to employee stress compared to management’s stress?  Give specific for each one. (Chapter 35)

10

 

12

Based on the Case: The Forceful Organize, answer the following questions:  It is obvious to you that the building service worker is caught in a stressful situation.

12a. The individual who is “cornered” is not one of your employees. What is your responsibility, if any, to this employee?

12b. What if the aggressor is an outsider (not an employee)?

12c. What would you recommend as steps to take to reduce the chances of other employee being subjected to the same behavior?

12d. What can be done to provide the employee with some immediate relief?

 

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